CANCELLATIONS

You have seven (7) days to cancel an order to receive $40 of your deposit back (we keep $5 processing fee). Refunds will be given only if cancellation is received 7 days prior to the event or weather conditions (see below) are unacceptable. If you cancel within those 7 days you will lose $45. 

BAD WEATHER (WIND, RAIN, SNOW, MUD, ETC.)

Jump World will not set up equipment in rain, snow, high wind, or muddy conditions. It is strongly recommended that you reserve an alternate indoor location for your event (such as a church or school gym). In the event of the possibility bad weather, you will be given the option to cancel 2 hours prior to the event and receive a refund of your deposit. If you choose to have us come out and we are unable to set up due to weather conditions (wind, rain, snow, mud) you will forfeit your deposit. If it is raining when the drivers call to inform you, they are on the way you can cancel, getting your $40 back (we keep $5 processing fee) OR you can reschedule (within 3 months) and keep your deposit intact. Once set up, the full rental amount is non-refundable, even if the event is cut short due to bad weather.

COLD WEATHER

At temperatures below 40 degrees, the inflatable units cannot be set up. If you book an event when there is the possibility of cold weather and you do not have an indoor location, be aware that upon arrival we may not be able to set up the equipment if the air is below 40 degrees. Your deposit is not refundable once the units leave our warehouse.