FAQ
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Our price includes delivery, set-up, brief safety training, and removal of unit.
Pricing is for 4 or 8 hour rental or even our weekend option. We like to set up a minimum of 2 hours prior to the start of your event. We will arrive back after your event has ended.
We deliver, set up, and take down the unit. Each bounce house is fully cleaned and sanitized before and after each use.
For the safety of our employees and our equipment, we can‘t wheel items up and down stairs and steep hills. If we arrive and the set up location is not safe for our employees, we will make every effort to set up in a location suitable for everyone. If we are unable to find a suitable location, you will not be responsible for the full rental rate, but will be charged a $45 deposit/delivery fee.
Our main concern at Jump World is safety. Some companies allow their customers to pick up the unit and take it home and set it up themselves. We do not believe that this is a good idea. We are trained to evaluate the site, use appropriate stakes and straps to secure the unit to the ground, and bring to your attention some safety issues, which sometimes may go unnoticed. There is no extra charge for this service, and there are no hidden costs.
Rain and high winds are the two most common types of bad weather, which require deflation of the unit. If local weather forecasts are calling for rain or winds exceeding 15 MPH on the day of your rental, Jump World may have to cancel your rental for safety concerns. If rain arrives after the unit is set up, it must be deflated and all electrical connections should be disconnected. If rain stops, the unit can be re-inflated to resume use. DO NOT use the unit if it is wet, as wet vinyl becomes very slippery and unsafe. Customers do not get a refund if rain occurs after delivery and set up, but we will contact you to discuss options if the weather looks like it may be a factor.